Press release, 13 October 2014 – Next month local councils throughout Australia and New Zealand will gain free access to a new online library that allows them to share their knowledge and experience with other councils.
The Local Government Shared Process Library Australia and the Local Government Shared Process Library New Zealand each consists of around 1,000 processes developed by councils and uploaded to the cloud for sharing. The library is supported by business process management software provider, Promapp, and includes processes for activities where there is high public interest such as building consents, resource consents, wastewater management, environmental health and environmental monitoring and liquor licensing. The library also includes an extensive set of processes for dealing with land information, parking, libraries and museums, recreation and leisure, community development, animal management and compliance as well as customer services and service delivery.
“Anyone with a council email address will be able to access the Local Government Shared Process Library,” says Ivan Seselj, co-founder of Promapp. “Councils from all over the country have submitted 1,000 processes to share with all other councils . Taken together these processes represent the results of many thousands of hours of analysis, documentation and review. Councils will be able to use the library to gain detailed insights into the way other councils operate and improve their own processes, performance and customer service.”
All processes in the library were developed by councils using Promapp software.
“We were happy to share our entire building consent authority quality assurance process with other councils,” said library champion, Jamie Dale of Taupo District Council. “We’ve invested heavily in trying to keep it simple and effective, which allows us to focus on delivering building control services to our customers.: IANZ have reviewed the complete process and accredited it as meeting the requirements of the Building (Accreditation of Building Consent Authorities) Regulations 2006. Local government has a remarkable history of co-operation. Sharing proven, valuable resources is a natural extension of that culture.”
“We have every reason to share these processes with other councils, and no reason not to,” mentions Zoe Pattison, Business Systems Support Manager at Port Stephens Council. Sharing good processes and practices with councils all across Australia will extend the community of learning from each other.
Council staff can use the either the New Zealand or Australian library to search for and view processes in map and procedure form, print, share, download and deploy them. They can assess the quality of their existing processes against other councils’. They can find, adapt and adopt proven processes faster, saving time and money. And if their council already uses Promapp they can export the process and import it into their own Promapp system, improving efficiency and service.
“Councils are today under significant pressure to do more with less, to operate efficiently and deliver good service on a lower cost base,” says Seselj. “They are accountable, and their costs and performance are under scrutiny as never before.
“This is all about better utilisation of good thinking. Our software allows New Zealand and Australian councils to spend a few minutes browsing processes that have already been created by other councils, instead of spending hours creating one from scratch.”